Privacy Notice

1. Who we are

The controller of your personal data is Movans Ltd, registered in England and Wales (company number 17278860). Our ICO registration number is ZC181194.

Contact: move@movans.co.uk.

2. What we collect

When you use the calculator

• UK postcodes for your collection and delivery addresses.
• Property type, number of bedrooms, floor level, and access information.
• Move contents details (estimated volume, item types, special items).
• Your preferred move date (optional).
• Technical data: your IP address (used briefly for rate-limiting; not stored in our database) and page-view and usage statistics via Google Analytics 4 if you accept analytics cookies.

The calculator itself does not ask for your name, email address, or phone number. We only collect those if you choose to contact us to arrange your move, as described next.

When you contact us to hire us

If you submit the “hire us” enquiry form on your estimate page, we collect the contact details you give us:

• Your name.
• Your email address.
• Your phone number.
• Any optional message you add about your move.

We use these details only to respond to your enquiry and arrange your move. We do not use them for marketing. Your enquiry is sent to us by email; it is not stored in the calculator database.

When we prepare a quotation for your move

If you ask us to survey your move and we prepare a quotation for you, we record it with your calculator quote: your name and email address, the move date and option we are quoting for, and the prices we are offering. We enter these ourselves, from the contact details you gave us, so that the quotation is held for you to accept.

3. Lawful basis

We process your move details under Article 6(1)(f) of the UK-GDPR - legitimate interests. Our legitimate interest is providing the cost estimate you requested. A Legitimate Interests Assessment is on file and available on request.

If you contact us through the “hire us” form, we process your contact details under Article 6(1)(b) - taking steps at your request before entering into a contract, namely responding to your enquiry and arranging your move. Where we keep your enquiry for a limited follow-up period after that, we rely on Article 6(1)(f) - our legitimate interest in handling and following up enquiries you asked us to deal with.

When we prepare a quotation for your move, we process your name, email address and the quotation details under Article 6(1)(b) - taking steps at your request before entering into a contract. If you book, we process them to perform that contract (also Article 6(1)(b)), and keep the booking record afterwards to meet our legal obligations (Article 6(1)(c)) and to deal with any claim about your move (Article 6(1)(f)).

Analytics cookies are loaded only if you give consent via our cookie banner (Article 6(1)(a) - consent).

4. How we use your data

• To calculate and display your indicative cost estimate.
• To let you return to your quote page via the unique URL we provide.
• To improve the accuracy of the calculator over time (aggregated analysis only).
• If you contact us through the “hire us” form, to respond to your enquiry and arrange your move.
• If you ask us to survey your move, to prepare and hold a quotation for you to accept.

We do not use your data for marketing. We do not sell or share your data with third parties except the processors listed in §6.

5. How long we keep your data

Your move details and estimate are deleted automatically 90 days after you submit them. If we have prepared a quotation for your move, they are kept, together with the name and email address recorded with the quotation, until that quotation lapses (28 days after we issue it) if that is later. After deletion, no record of that calculator submission is retained.

If you book a move with us through this site, we keep the booking record for 6 years after your move is completed or cancelled, then delete it: your quotation and any revised versions of it, the record of your acceptance of our terms (the date and time, the IP address it was given from, the declarations you ticked and a copy of the conditions you accepted), payment records, and the emails we send you about the booking. We keep it for that period to deal with any claim about your move and to meet our accounting obligations.

If you contact us through the “hire us” form, we keep your enquiry and contact details for up to 12 months after our last contact with you about your move, then delete them. You can ask us to delete them sooner at any time (see section 7).

If you accept analytics cookies, usage data in Google Analytics 4 is retained for 14 months, then deleted automatically.

6. Processors

7. Your rights

You have the right to access, correct, erase, restrict, or object to the processing of your data, and to complain to the Information Commissioner’s Office (ICO).

To exercise any right, email move@movans.co.uk with the quote ID from your results page URL (the string of characters after /quote/ in your browser’s address bar). We will respond within one calendar month.

8. Complaints

If you are unhappy with how we handle your data, you can complain to the ICO:

• Online: ico.org.uk/make-a-complaint
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Phone: 0303 123 1113

9. Changes to this notice

We will post any material changes here with an updated date. We recommend checking this page periodically.